Return Policy
Return Policy – Windsor Footwear
Not quite the right fit? No worries! At Windsor Footwear, we want you to love every step you take in our shoes. If you need to exchange or return your purchase, we're happy to help!
Return & Exchange Window
You can return or exchange your item within 14 days of receiving your order.
How to Return or Exchange Your Item
Returning or exchanging is quick and easy:
-
Contact Us – Email support@windsorfootwear.com with your order number and return request.
- Example email subject: (#0000 Return Request)
- Receive Your Return Form – We’ll send you a return form to fill out and include in your package.
- Ship Your Return – Send the package through a carrier of your choice within 30 days of receiving your order.
- Processing Time – Once we receive your return, we’ll process it within 14 working days.
- Stay Updated – Our return team will keep you informed via email throughout the process.
Returns on Sale & Discounted Items
Items purchased on sale or at a discount are not eligible for refunds. However, they can be:
- Exchanged for another item from our collection.
- Redeemed as store credit for future purchases.
Frequently Asked Questions (FAQ)
Is returning free?
Returns are at your own expense, depending on the courier and your location.
What are the return conditions?
- Returns must be made within 14 days of receiving your order.
- Items must be unworn, unused, and in resalable condition with original tags attached.
How long does an exchange take?
We aim to process exchanges as quickly as possible to ensure you receive your new item within a few days.
What if my exchange item is out of stock?
If the item you want is sold out, our customer service team will help you find an alternative option or offer store credit.
Where can I find my order number?
Your order number is in the confirmation email you received after placing your order. If you can’t find it, contact support@windsorfootwear.com, and we’ll assist you.
What should I do if my product is defective or damaged?
If your item arrives damaged or defective, please email support@windsorfootwear.com with:
- A photo of the issue
- Your order number
Our team will resolve the issue as quickly as possible.
Can I return my order after the return period?
Returns must be received within 14 days of delivery. If that’s not possible, we may offer an exchange or store credit—contact our support team for assistance.
How long does a refund take?
- Returns are processed within 10 working days after reaching our warehouse.
- Your tracking number will indicate when the package arrives at our warehouse.
- Once approved, refunds take up to 3 additional business days to appear in your account.
Contact Information
Business Name: Windsor Footwear
Address: Keureplein 41, Amsterdam, Noord Holland, 1069CD, Netherlands
E-Mail: Support@windsorfootwear.com
Telephone: +31 6 57 59 08 81
Company Number: 85325724
VAT Number: NL863586260B01
Customer Service Hours
Monday to Friday: 9:00 AM – 5:00 PM
We aim to respond to all emails within 24 to 48 hours.