Shipping Policy

Shipping & Returns – Windsor Footwear

At Windsor Footwear, we believe great shoes deserve great service! That’s why we’re committed to making your shopping experience seamless, from the moment you place your order to the day your perfect pair arrives at your door.

Shipping Information

Where We Ship

  • We currently ship within the United Kingdom.
  • International shipping? We’re working on it—stay tuned!

Shipping Costs

  • Free shipping on all UK orders.
  • No hidden fees—what you see at checkout is what you pay!

Order Processing & Delivery

  • Processing time: 1-2 business days (Monday to Friday).
  • Same-day processing: Orders placed before 10:00 PM (GMT) will be processed the same day.
  • Weekend orders: Shipped on the next business day.
  • Estimated delivery time: 5-7 business days (Monday-Friday).
  • Note: Delivery times may vary due to weather or carrier delays.

Shipping Carriers & Sustainability

  • We work with trusted carriers such as Royal Mail, DPD, and DHL to ensure safe and reliable delivery.
  • All orders are insured—if your package is lost or damaged in transit, our support team is ready to help.
  • We care about the planet, so we use eco-friendly packaging to keep waste to a minimum while ensuring your shoes arrive in style.

Tracking Your Order

  • As soon as your order ships, you’ll receive a tracking link via email so you can follow your package in real time.
  • Need help? Our support team is always happy to assist!

Returns & Refunds

Easy Returns – Because We Want You to Love Your Shoes!

Not the perfect fit? No problem! You can return your order within 14 days of receiving it.

Return Conditions

  • Items must be unused, undamaged, and returned in their original packaging.
  • Personalized items cannot be returned.

Return Shipping Costs

  • If your item is incorrect, defective, or damaged in transit, we’ll cover the return shipping costs.
  • If you’re returning an item due to size, fit, or a change of mind, return shipping costs are the customer’s responsibility.

Refunds

  • Refunds are processed within 14 days of receiving your return.
  • Your refund will be credited back to your original payment method.
  • No restocking fees—because hassle-free returns are how we do things at Windsor Footwear!

Missing Items? We’re Here to Help!

If something is missing from your order, contact us at support@windsorfootwear.com within 7 days of delivery, and we’ll sort it out with a replacement or refund—quick and easy!

Contact Information

Business Name: Windsor Footwear
Address: Keureplein 41, Amsterdam, Noord Holland, 1069CD, Netherlands
E-Mail: Support@windsorfootwear.com
Telephone: +31 6 57 59 08 81
Company Number: 85325724
VAT Number: NL863586260B01

Customer Service Hours

Monday to Friday: 9:00 AM – 5:00 PM

We aim to respond to all emails within 24 to 48 hours.