Return & Refund Policy

Return and Refund Policy

Effective Date: February 12, 2024

At Windsor Footwear, we want you to love every step you take in our shoes! If for any reason your purchase isn’t the perfect fit, our return and refund policy is designed to make the process as smooth as possible. Please review the following details to understand your rights and options when requesting a return or refund.

Return & Refund Period

  • Return Period: You can return your purchase within 14 days of receipt, no questions asked.
  • Refund Processing: Refunds are typically processed within 14 days of receiving your returned item.
  • Return Costs: Customers are responsible for the cost of return shipping, unless otherwise agreed.
  • Return Address: Our customer service team will provide the return address once you contact support@windsorfootwear.com.

Returns Based on Delivery Date

Our return window begins from the day your order is delivered, ensuring you have enough time to assess your purchase.

Circumstances Eligible for Returns

Order Cancellation

Items Damaged During Delivery

  • Timeframe to Report: Within 30 days of delivery.
  • Required Information:
    • Order number
    • Description of the damage
    • Clear photographs of the damaged product

Manufacturing Defects & Warranty Issues

  • Eligibility: If your item has a manufacturing defect or falls within the warranty period, reach out to support@windsorfootwear.com.
  • What to Include:
    • Order number
    • Description of the issue
    • Photos of the defect
  • Warranty Coverage: Warranty details are provided at the time of purchase and vary by product.

Change of Mind Returns

  • Return Window: You may return an item within 30 days of delivery if you change your mind.
  • How to Proceed: Contact support@windsorfootwear.com with your order number and reason for return.

Exchanges

  • Want a Different Size or Style? No problem! Contact support@windsorfootwear.com with:
    • Your order number
    • Details of the item you’d like to exchange
    • Your preferred replacement

Received the Wrong Product?

  • Timeframe to Report: Within 14 days of delivery.
  • What to Do: Email support@windsorfootwear.com with:
    • Order number
    • Photos of the incorrect item

How to Return Your Item

  1. Contact Us – Initiate your return by emailing support@windsorfootwear.com.
  2. Submit Documentation – Provide the necessary details based on your return reason.
  3. Receive Return Instructions – Once approved, we’ll send you the return address and detailed steps.
  4. Package the Item – Securely pack your item with all original accessories and packaging.
  5. Ship the Item – Use your preferred shipping method and send it back within 30 days of approval.
  6. Inspection – Once received, we will inspect your return to ensure it meets our policy criteria.
  7. Refund or Exchange – If approved, we’ll process your refund within 14 days or arrange for an exchange.

Refund Details

  • Processing Time: Refunds are typically processed within 14 days of receiving the returned item.
  • Refund Method: Refunds will be credited to your original payment method unless otherwise specified.
  • Store Credit Option: In certain cases, we may offer store credit instead of a monetary refund.

Contact Information

Business Name: Windsor Footwear
Address: Keureplein 41, Amsterdam, Noord Holland, 1069CD, Netherlands
E-Mail: Support@windsorfootwear.com
Telephone: +31 6 57 59 08 81
Company Number: 85325724
VAT Number: NL863586260B01

Customer Service Hours

Monday to Friday: 9:00 AM – 5:00 PM

We aim to respond to all emails within 24 to 48 hours.